ProductsAsk Mayo Clinic Nurse Line:
Reports and Outcomes
Ask Mayo Clinic Nurse Line is a URAC-
accredited health call center.
Aggregate Reports on Nurse Line Results and Outcomes
Ask Mayo Clinic tracks and reports on all aspects of nurse line program results. Reports help clients understand call trends such as usage, health questions asked, and the level of care the caller intended to seek before calling. The report even compares intended level of care with our nurses' endpoint recommendation. Redirecting callers to more appropriate care (such as primary care instead of the emergency room for nonurgent conditions) can result in significant cost savings.
Aggregate quarterly reports can be customized to your needs and can include:
- Detailed information on types of calls (including the most frequently used symptom algorithms for adults, children, women and seniors)
- Call volume (including total calls, monthly call rates and annualized call rate)
- Repeat usage
- Call outcomes (including endpoint health care recommendations)
- Caller redirection
- Caller demographics (including age, gender)
This information is helpful in tracking the types of concerns and issues facing employees and their family members, and can be useful in exploring condition management solutions.
Outcome Data Confirms Positive Impact of Ask Mayo Clinic
Our data shows that 40% of callers choose a lower level of care at the conclusion of the call than they originally intended to seek, empowering the caller and saving both the client and the individual both time and money. Our outcome data also shows:
- 60% of callers whose initial intent was to go to the ER are redirected to a lower level of care
- 90% of callers agree with nurse recommendations
- Callers choose self-care or primary care by a 3 to 1 margin over emergency or urgent care
Ask Mayo Clinic nurse line also received high marks in our most recent annual satisfaction survey:
- 97% reported high levels of overall satisfaction
- 95% say the nurse addressed their concerns and answered their questions
- 95% clearly understood what their next step should be at the conclusion of the call
- 99% felt the nurse had a sincere desire to help them
