Ask Mayo Clinic tracks and reports on all aspects of nurse line program results, including usage, health questions asked, and the level of care the caller intended to seek prior to the call.
Ask Mayo Clinic tracks and reports on all aspects of nurse line program results. Reports help clients understand call trends such as usage, health questions asked, and the level of care the caller intended to seek before calling. The report even compares intended level of care with our nurses' endpoint recommendation. Redirecting callers to more appropriate care (such as primary care instead of the emergency room for nonurgent conditions) can result in significant cost savings.
Aggregate quarterly reports can be customized to your needs and
This information is helpful in tracking the types of concerns and issues facing employees and their family members, and can be useful in exploring condition management solutions.
Our data shows that 40 percent of callers choose a lower level of care at the conclusion of the call than they originally intended to seek, empowering the caller and saving both the client and the individual both time and money. Our outcome data also shows:
Ask Mayo Clinic nurse line also received high marks in our most recent annual satisfaction survey:
Ask Mayo Clinic is a 24-hour nurse line that guides people to the appropriate level of care. See our Satisfaction and Impact report and discover how this valuable health service has made a difference.
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