How beneficial is Ask Mayo Clinic nurse line? Read testimonials from users and clients about our service.
"You have been extremely helpful to me when my daughter has been ill at various times. I particularly like that you listen carefully and give me all the self-care tips and things to watch for."
"I'm very, very thankful we have someone knowledgeable to call — a nurse we can speak with right away. This is just wonderful!"
"Thank you for the (Ask Mayo Clinic) service. A while back I called about my 5-year-old. He suddenly became very irritable with personality changes and could not move his neck very well. The nurse recommended to take him to the doctor. He had "viral spinal meningitis," went into a coma, but recovered well. I am very grateful I can always call and get sound advice!"
"Whenever I've called, I've talked to a friendly and empathetic nurse. I also feel very confident in the service because the recommendations in the past have been accurate, when it was recommended to come in, we've needed to come in, and vice versa."
"I want to thank (Ask Mayo Clinic nurse) for recommending I seek immediate care when I called. I ended up having emergency surgery for an appendectomy! I probably would not have gone in without that advice! A big thank you to (Ask Mayo Clinic nurse)!"
"It's great to have someone to bounce something off of and get their opinion. Whether it's just health information or advice on how to treat symptoms."
"I think (Ask Mayo Clinic nurse) saved my husband's life. He had been having intermittent chest pain for one week when he called, and the nurse advised him to call 911. He was going to drive himself to the ER, but the nurse strongly advised him to dial 911. He was found to have major coronary artery blockage and a stent was placed that day. Thank you for being so knowledgeable and also for the quick response."
"Thank you for doing an excellent job helping my wife when she called about having TIAs. You do not get that caring concern from services provided today, so I value that above all."
"I really should send (the Ask Mayo Clinic nurse) flowers. She saved my life. I had a really bad allergic reaction to Prozac at that time. She was so caring and sympathetic. She was awesome! I knew she was totally sincere, not just doing her job because she had to."
"It was 10:00 p.m. on a Saturday night when my son, age 2, took his sister's dose of Tylenol, which is 2 1/2 times the amount that he can have. I called Ask Mayo Clinic and they assured me that they thought everything would be just fine but advised me to call Poison Control. Needless to say, my son was just fine. I was able to sleep that night knowing that he would be fine because I was able to get reassurance from the nurses on the phone. I feel a lot better knowing that there will be someone there 24 hours a day to answer any of my questions. Thank You!"
"When I call it feels like safety at my fingertips. They help me defuse the situation, and I leave more knowledgeable and safe."
"I have heard many, many good things about Ask Mayo Clinic. Our employees are notorious for only telling me their problems. This is one service about which I have only heard great reports. Keep up the good work!"
— Personnel manager, 12,000 employees
"Thank you for allowing us to use the 24-hour nurse line [Ask Mayo Clinic]. It saved me from the stress of the emergency room and reassured me it was OK to wait until morning to see my daughter's physician."
— Member comment to employer on a satisfaction survey
"[One of our employees] had a need to contact Ask Mayo Clinic three times this week and could not say enough good things about how helpful they were. She was confused and scared, and it was a comfort for us to be able to refer her to this service."
— Human resources manager, 11,000 employees
"Just wanted you to know of a report I've just heard of great service by the 24-hour nurse line. Yesterday, an employee fell while stepping off a bus onto ice. She hit the back of her head and though able to return home, she decided to call the Ask Mayo Clinic line. She set up a plan with the nurse that she would be called every two hours throughout the night. If for any reason the phone wasn't answered, an ambulance would be sent to her house. She currently is at home and is doing fine, and is alert and oriented. Please let your staff know of our thankfulness to them for taking such good care of our employee."
— Wellness coordinator, 200 employees
Ask Mayo Clinic is a 24-hour nurse line that guides people to the appropriate level of care. See our Satisfaction and Impact report and discover how this valuable health service has made a difference.
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