Experienced registered nurses from Ask Mayo Clinic answer questions and offer reliable health information 24 hours a day to help people make better informed health care decisions and facilitate more appropriate utilization of
health care resources.

Nurse Line Assists Callers
With Their Health Concerns

Ask Mayo Clinic nurse line provides your employees, members and their families with reliable health information when they need it — 24 hours a day. Experienced registered nurses provide symptom triage by answering employee or member questions, and offer reliable health information to help people make better informed health care decisions and facilitate more appropriate utilization of employee health care resources.

A valuable demand management tool
to help control employee health care costs

• Convenient and quick access by phone to reliable health information that can reduce unnecessary emergency room, urgent care or primary care physician visits
• Reassurance when your employees want to talk with a health care professional about a medical issue
• Information and guidance on protecting the health of your employees including self-care tips and help deciding the appropriate level of care for illnesses and injuries

Two service levels

• Symptom Triage: Nurse line services provide moment-of-need access and reassurance that can help people make better-informed health care utilization decisions. Registered nurses answer health questions both large and small, providing reliable information and guiding the caller to the appropriate level of care from self-care to seeking medical treatment.
• Health Advisor: An add-on to symptom triage, our health advocacy service guides callers to health resources and programs specific to an organization. The nurse is a bridge for callers to resources and programs such as EAP services, disease management programs, lifestyle coaching programs, health plans, wellness resources, the employee health website, medical self-care books and more.