Support for Those with Health Concerns

Ask Mayo Clinic nurse line provides your employees, members and their families with reliable health information when they need it — 24 hours a day. Experienced registered nurses provide symptom triage by answering employee or member questions, and offer reliable health information to help people make better informed health care decisions and facilitate more appropriate utilization of employee health care resources.

A valuable demand management tool
to help control employee health care costs

• Convenient and quick access by phone to reliable health information that can reduce unnecessary emergency room, urgent care or primary care physician visits
• Reassurance when your employees want to talk with a health care professional about a medical issue
• Information and guidance on protecting the health of your employees including self-care tips and help deciding the appropriate level of care for illnesses and injuries
• Callers receive direction to health resources and programs specific to an organization. The nurse is a bridge for callers to EAP services, disease management programs, lifestyle coaching programs, health plans, wellness resources, health websites, medical self-care books and more

Ask Mayo Clinic online

Ask Mayo Clinic online is now available for secure, web-based symptom assessment 24/7, and is powered by the same triage algorithms used by the telephonic nurse line. More than just a ‘symptom checker’ or online health information library, this self-service tool leverages technology to reach individuals that prefer the ease of access and anonymity offered by an electronic environment, and features:

• Assessment for 44 common symptoms and ailments, currently covering 32% of all nurse line calls
• Secure, barrier-free user access (no registration required)
• A printable conclusion pages that tells users what health conditions their symptoms suggest, if and when to seek care, and home care instructions (if applicable)
• Help for users that need it via transfer to telephonic nurse

This multi-modal, self-service option aims to attract multiple population segments to increase utilization and drive cost-effectiveness for organizations and individuals.

Ask Mayo Clinic online is for anyone 18 months and older who is not pregnant. When an algorithm is not available OR not allowed based on demographics, users will be prompted to call the nurse line.

‘Test drive’ Ask Mayo Clinic online via our demo site. Contact a Mayo Clinic representative by calling 800-430-9699 or via email to learn more.